Question
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Answer
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How do I find my Account Administrator?
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This information is stated on your Access Request Confirmation email. Additional questions can be emailed to vcss.registration@gsa.gov |
My Account Administrator is no longer working in this organization. How do I change the administrator?
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Complete the appropriate Change Account Administrator form located here. |
I have not received any information regarding my access request. Who should I contact?
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Contact the Account Administrator directly using the contact information provided in your Confirmation of Access email since their submitted approval is required prior to processing. If the Account Administrator cannot be reached, email the VCSS Registration Desk at vcss.registration@gsa.gov for additional assistance. |
I am an Account Administrator but I am leaving my current position. How can I provide a replacement for me?
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The Account Administrator can be proactively updated to reflect your replacement if one has been designated prior to your departure. From the homepage of the VCSS website, your successor can click on the Support Request section and select the Topic Replace & Remove Account Administrator. After the required fields are completed and submitted, they will be notified via email when the update is complete. |
How can I determine who the active users are on my VCSS account?
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After signing into VCSS, go to the following location: Accounts > Account Search > Address Information > Users tab. Users shown associated with a True status in the Active column are currently able to access this account. Those Users with a status of False have had their access removed from this account. |
How can I remove or delete my own VCSS access?
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To remove specific VCSS account or accounts but keep your VCSS User Profile open, complete the Support Request Topic form Remove Account Code from User Profile located here. To delete your VCSS account or accounts altogether, complete the Support Request Topic form Deactivate User located here using the 'I am a: User' toggle option. |
As the Account Administrator, how can I remove someone’s access to my account if they have left my agency?
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Complete the Support Request Topic form Deactivate User selecting the ‘I am a: Account Administrator’ toggle option located here. |