View Dispute Requests
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View Dispute Requests

The View Dispute Requests query provides customers the ability to search for and view dispute requests associated with their customer account(s) .

The View Dispute Requests query enables users to:

  1. View a listing of dispute requests associated with their account.

  1. Drill down to view the status, resolution, and detail items associated with each dispute request.

  1. Send a correspondence regarding the bill or statement associated with the dispute request.

  1. Review existing correspondence regarding the bill or statement associated with the dispute request.

  1. View the associated bill/statement for additional billing detail.

As dispute requests are worked by agency personnel from the Disputed Billings query in Momentum, status updates and resolution text is transmitted to VSS and viewable from the View Dispute Requests query.

lightbulb_sm.gif The View Dispute Requests query can be accessed using the following path from the desktop:

Billing>View Dispute Requests

The View Dispute Requests query records several types of information. It contains the following buttons and pages (click each tab for more information): (* indicates a required field)

 

There are several buttons on the page. Some buttons will not be active if a record is not selected.

Search Buttons

Button Description

Search

Clear

Audit

Summary Buttons

Button Description

More

Review Messages

Send New Messages

Sort

View as CSV

View as Excel

View Document

View Statement

Displays Dispute Requests .

lightbulb_sm.gif Field descriptions listed below are broken down by section for easy searching. To find the field description you need, locate the section title on the table in Momentum and find the field in the corresponding category below.

Search Criteria

General Criteria

Field Name Description

Billing Reference Number

Document Number

Statement Number

Vendor Criteria

Field Name Description

Address Code

The vendor address code (13 characters) for the vendor code entered.

Agency

A code identifying the agency for external reporting purposes.

Agency Location Code

A symbol used to identify an agency accounting location or regional financial office.

Bureau

A two-digit code identifying a bureau or other organizational subdivision within a department of the Government.

Code

The vendor code (10 characters) that defines this vendor to the system.

UEI

(Unique Entity Identifier) - An identifier used to identify a specific commercial, nonprofit, or Government entity.

EFT Indicator

EFT Indicator - Unique code used to identify additional bank accounts associated to a single UEI.

DUNS+4

(Data Universal Number System) A unique numbering system that is used to identify a business. The DUNS+4 number can be no longer than thirteen characters.

Name

The vendor name associated with the vendor code selected. This is a secure field and after entry, the name will only be visible to those with the proper security permissions.

Registration Number

The unique number assigned to the vendor during the registration process.

Dispute Criteria

Field Name Description

Dispute Status

The current status of the dispute request based on In Process and Resolved status values as well as NULL. The In Process and Resolved dispute statuses are directly mapped from the five values of Dispute Status (New, Under Review, Pending Final Action, Accepted, Rejected) recorded in Momentum in the following manner: Momentum New = VSS In Process, Momentum Under Review = VSS In Process, Momentum Pending Final Action = VSS In Process, Momentum Accepted = VSS Resolved, and Momentum Rejected = VSS Resolved.

Dispute Reason

The code associated with the reason for the dispute; valid values are Dispute Reason, Dispute Reason Code 01 and DISPUTE NAME.

Dispute (From/To)

The date the dispute was initiated in the system. Entered as a date range (From/To).

Item Collection

The search provides two helpful capabilities:

  1. View as CSV - VSS users will have the ability to view search results in CSV so they can copy their search results externally to their computer for further research.

  2. Sort Provides the ability for VSS users to sort search results based on multiple columns and ability to arrange in sequence.

Summary

Field Name Description

Billing Reference Number

A unique system-derived number that specifically identifies every billing document in the system. The format is the Document Type + BIL + the unique Document Number. For example, BDBIL020310 where BD is the document type and 020310 is the unique document number.

Currency

The type of currency associated with the item (e.g., USD). The type of currency associated with the item (e.g., USD). Refers to the ISO Currency Code value associated with the Currency Code of the Dispute Record.

Date Submitted

The date the dispute was initiated in the system.

Designated Agent

An alphanumeric code that identifies the designated agent associated with the form or document. The designated agent is a third party that receives the check, EFT payment or billing notices on behalf of the vendor, and is generally a firm authorized to act on behalf of the vendor. Designated Agent name is a secure field and on pages where the name is populated when the code is entered, the name will only be visible to those with the proper security permissions.

Designated Agent Address

An alphanumeric code that identifies the address of the designated agent associated with the form or document.

Designated Agent VRN

The unique alphanumeric registration number for vendor registration of the Designated Agent in VSS. Field Size: 30 alphanumeric characters.

Dispute Explanation

The first 100 characters of the text associated with the Dispute Explanation as a clickable value. When selected, opens the Dispute Request General Information modal section. Enter an explanation for the dispute here.

Dispute Reason

The code associated with the reason for the dispute; valid values are Dispute Reason, Dispute Reason Code 01 and DISPUTE NAME.

Dispute Resolution

The first 100 characters of the text associated with the Dispute Resolution as a clickable value. When selected, opens the Dispute Request General Information modal section.

Dispute Status

The current status of the dispute request based on In Process and Resolved status values as well as NULL. The In Process and Resolved dispute statuses are directly mapped from the five values of Dispute Status (New, Under Review, Pending Final Action, Accepted, Rejected) recorded in Momentum in the following manner: Momentum New = VSS In Process, Momentum Under Review = VSS In Process, Momentum Pending Final Action = VSS In Process, Momentum Accepted = VSS Resolved, and Momentum Rejected = VSS Resolved.

Document Number

The unique number that identifies the document.

Historical Dispute

The amount of the dispute request as originally submitted by the customer. This field displays using the currency notation of the currency that is associated with the document/transaction.

Last Action Date

The date of the last action on this item.

Statement Number

The unique number used to associate related Billing Documents when generating the printed bill for customers. It enables the creation of a singular billing statement that provides totals for all associated Billing Documents as well as specific Billing Document amounts.

Vendor Address

The vendor address code (13 characters) for the vendor code entered.

Vendor Code

The vendor code (10 characters) that defines this vendor to the system.

Vendor Registration Number

The unique number assigned to the vendor during the registration process.

Related Topics

Bill Search

Statement Search

Dispute Bill/Statement

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PATENT
The software is protected by United States Patent Nos. 6,343,279; 6,532,450; and 6,910,021.